Privacy Policy
Last updated November 12, 2026
This policy explains what personal data Framie collects, why we collect it, who we share it with, and the choices you have. It covers framie.site, the Framie app at app.framie.site, and the albums, client portals, and galleries that studios share from it (together, the “Service”).
We will update it as Framie grows, for example when we launch websites. When a change matters, we tell signed-in users by email or in the app before it takes effect.
1.Who this policy is about
“Framie”, “we”, and “us” mean the operator of the Service. In this policy:
- Users: the photographers, studio owners, and studio members who sign in to Framie.
- Clients: the people a studio works with, who open the albums, portals, and galleries the studio shares with them, without an account.
- Studio content: everything a studio puts into Framie: photos, albums, clients and their contacts, bookings, comments, and the design of its galleries.
2.Our role: controller and processor
For Users’ account and billing data, we decide how it is used, so we are its controller.
For studio content, including everything about a studio’s Clients, the studio is the controller. We process it only to provide the Service to the studio, as the studio instructs. Each studio is responsible for having a lawful basis, such as its Clients’ consent, to upload their photos and details.
If you are a Client, the studio you work with decides what happens to your photos and details. Please send requests about them to that studio first. If you write to us, we will pass your request on to the studio.
3.What we collect
From Users:
- Account: your email address and name. You sign in with a one-time code sent to your email, so we never store a password.
- Studio: its name, slug, logo, members, their roles, and teams, plus the studio content you add.
- Billing: your plan, billing period, currency, and the customer and subscription identifiers Stripe gives us. Stripe collects your card details; we never see or store your full card number.
- Google Drive: the shared links you import from, and the names, sizes, and thumbnails of the files in them.
From Clients, when they open a link a studio shared:
- Name: the name you enter so the studio knows who wrote a comment.
- Selections and feedback: the photos you pick, your comments and where on a photo you pinned them, your requests for changes, and your approvals.
- Activity: when you opened an album or gallery and what you did there, which the studio sees on its dashboard.
Automatically, from everyone:
- Log and device data: IP address, browser and device type, the pages and requests you make, their times, and any errors.
- Cookies and local storage: see “Cookies and local storage” below.
4.How we use it
- To provide the Service: sign you in, store your photos and make web-sized versions of them, show albums and galleries to the people you share them with, run the selection workflow, and import from Google Drive.
- To bill paid plans and apply each plan’s limits.
- To keep the Service secure and working: preventing abuse, and investigating errors with logs and traces.
- To talk to you: sign-in codes, service and billing notices, and answers to your questions. We send product news only if you have not opted out.
- To improve the Service, from aggregated usage, which Google Analytics measures on framie.site and in the app, never from the content of your photos.
- To comply with the law.
We do not sell personal data, we do not show ads, and we do not use your photos to train AI models.
7.How we protect it
Everything travels over HTTPS. Photos are uploaded straight to private storage through signed links that expire, and they are shown through links that expire as well. Access inside a studio follows each member’s role, and sign-in codes expire within minutes.
No system is perfectly secure. If a breach affects your personal data, we will tell you and the authorities as the law requires.
8.How long we keep it
- Account and studio data, for as long as your account is open.
- When you delete a photo, album, or studio, we remove its files and records shortly after. Copies in backups are overwritten on a rolling schedule.
- Logs, for a limited period, after which they are deleted.
- Billing records, for as long as tax and accounting law requires.
To close your account and delete its data, email [email protected].
9.International transfers
We and our providers may process data outside the country you live in, including outside Vietnam and the European Economic Area; Stripe and Google, for example, are based in the United States. When we do, we use the safeguards that applicable law requires, including Vietnam’s personal data protection law and, for people in the EEA and the UK, the GDPR’s standard contractual clauses.
10.Your rights
Depending on where you live, you may have the right to:
- know what personal data we hold about you and get a copy of it;
- correct it, or have it deleted;
- restrict or object to how we use it;
- receive it in a portable format;
- withdraw your consent, which does not affect what we did before;
- complain to a data protection authority.
You can see and change most account and studio data in Settings. For anything else, email [email protected]. We will confirm your identity first, then answer within the time the law allows. Clients should contact their studio, as explained in “Our role”.
11.Children
Framie is a tool for businesses, and Users must be at least 18. Studios often photograph children, for example at family shoots; a studio that uploads them is responsible for having their parent’s or guardian’s consent.
12.Changes to this policy
The date at the top shows when this policy last changed. If a change affects how we use your data, we will tell you by email or in the app before it takes effect.
13.Contact us
Questions about privacy, or a request about your data? Email [email protected].