Terms of Service

1.The Service

Framie helps photographers deliver their work: albums where clients pick photos, comment, and approve retouched revisions, shared galleries, imports from Google Drive, and tools to run a studio, such as clients, bookings, a Kanban board, and a dashboard.

We add, change, and remove features over time. If we remove something important from a paid plan, we will tell you in advance.

2.Accounts and studios

• You must be at least 18 and able to enter into a contract.
• You sign in with codes sent to your email, so keep that email account secure. You are responsible for everything done through your account.
• A studio’s owner is responsible for the members they add and the roles they give them. Members act on the studio’s behalf, and the owner can remove them at any time.
• Keep your details accurate, and tell us at [email protected] if you think someone has used your account without permission.

3.Your content

You own your photos and everything else you put into Framie. We claim no ownership of it.

You give us a worldwide, non-exclusive, royalty-free licence to store, copy, process (for example, to make web-sized versions), and display your content, only to run the Service and show it to the people you share it with. The licence ends when you delete the content, apart from copies kept in backups for a limited time.

You promise that you have the rights to everything you upload, including permission from the people in your photos and from your clients to store their details, and that your content is lawful.

4.Sharing with your clients

Anyone who has an album’s or gallery’s link can open it. You decide who gets the link, whether it needs a PIN, and when to turn it off.

What your clients do through your links, such as picking photos, commenting, and approving revisions, is between you and them. Framie is not a party to your agreements with your clients about deliverables, payment, or the number of revisions.

5.Acceptable use

You must not use Framie to:

• upload anything illegal, including sexual content involving minors, which we report to the authorities, or intimate images shared without consent;
• infringe anyone’s copyright, privacy, or other rights;
• send spam, malware, or phishing;
• probe, scrape, or overload the Service, get around its limits or security, or reach other users’ data;
• resell the Service, or use it as general file hosting unrelated to your photography, without our written agreement.

We may remove content or suspend accounts that break these rules.

6.Plans and payment

• Framie offers Free, Pro, and Max plans. The pricing page lists what each includes.
• Paid plans are billed in advance, monthly or yearly, in VND or USD, by card through Stripe, and renew automatically until you cancel. Prices may exclude taxes, which we add where the law requires.
• You can change or cancel your plan in Settings. A cancellation takes effect at the end of the period you have paid for, and you keep your plan’s features until then.
• We do not refund partial periods, unless the law requires it.
• We will tell you at least 30 days before a price change, which applies from your next renewal.
• If a payment fails and is not fixed after we notify you, your studio may move to the Free plan.

7.Plan limits and downgrades

Each plan has limits, such as storage, albums, galleries, clients, photos from Google Drive, comments, and members. Once you reach one, you can’t add more until you upgrade or free up room.

Downgrading never deletes anything: your albums, galleries, and clients’ links keep working, and you just can’t add more beyond the new plan’s limits.

8.Third-party services

Photos imported from Google Drive stay on Drive and fall under Google’s terms. If their owner removes them or stops sharing them, Framie can no longer show them. Payments go through Stripe, under Stripe’s terms. We are not responsible for services we do not run.

9.Framie’s property

The Service, its software, design, name, and logo belong to us. These terms give you the right to use the Service, nothing more.

On plans that show the “Made with Framie” badge on galleries, you must not hide or remove it by technical means.

If you send us ideas or feedback, we may use them freely, without owing you anything.

10.Suspension and termination

You can stop using Framie at any time and ask us to close your account.

We may suspend or close an account that breaks these terms, puts others at risk, or is not paid for, with notice when that is reasonable. Before we delete your content, we will give you reasonable notice whenever we can, so you can save a copy.

11.Disclaimers

We work hard to keep Framie available and your photos safe, but the Service is provided “as is”, and we do not promise it will be uninterrupted or error-free.

Framie is not a backup service. Always keep your own copies of your original files.

12.Limitation of liability

As far as the law allows, we are not liable for indirect or consequential losses, lost profits, or lost data. Our total liability for any claim is limited to what you paid us in the 12 months before it, or USD 50 (or its equivalent in VND) if you paid nothing. Nothing in these terms limits liability that the law does not allow us to limit.

13.Indemnity

You will defend us against, and cover our costs from, claims that arise from your content, from your use of the Service in breach of these terms, or from disputes with your clients.

14.Changes to these terms

We may update these terms. If a change matters, we will tell you by email or in the app before it takes effect. If you keep using Framie after that, you accept the new terms; if you don’t agree, stop using the Service and cancel your plan.

15.Governing law and disputes

These terms are governed by the laws of Vietnam. If you have a dispute with us, please contact us first so we can try to resolve it informally. If we cannot within 30 days, either of us may bring it before a competent court in Vietnam. This does not take away any consumer protection the laws of your country give you.

16.General

These terms and the Privacy Policy are the whole agreement between you and us about the Service. If a part of them is found unenforceable, the rest still applies. Not enforcing a right is not a waiver of it. We may transfer these terms as part of a merger or sale; you may not transfer them without our consent. Neither of us is liable for delays caused by events beyond reasonable control. These terms are written in Vietnamese and English; if the two differ, the Vietnamese version prevails.

17.Contact us

Questions about these terms? Email [email protected].